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Navigate though our list of frequently asked questions, to find answers to questions you may have about our service, process and products. If you can't find the answer you're looking for, please reach out to our team.
I have a new project that I'd like to discuss with you, what is your process?

In the first instance, we suggest contacting us to arrange a private viewing of our design studio in North Leeds to explore our furniture ranges and experience many of our working displays. Over a coffee, the design team can discuss your upcoming project and guide you through the latest material options in our sample library.

See our 'Experience & Services' page for full details of our process.

How long does the design process take?

Following your initial design consultation, our designers generally require 2-3 weeks to create the best design for your space and requirements, whilst providing a comprehensive quote and full set of visuals to run through with you in your design presentation. 

Do you charge for your design service?

We offer a complimentary design service for projects that meet our criteria, see details in the answer to the next question. 

For projects that do not qualify for our complimentary design service, our fees are as follows:

  • Initial consultation including mood-board £250

  • Design work is costed at an hourly rate of £115, your allocated designer will send an estimate prior to commitment. 

  • The above costs are refundable against the order value.

What do I need to qualify for the complimentary design service?

To qualify for our complimentary design service, we require the following:

  • Planning permission is to be granted for new builds or extensions, with building contractors / structural engineers instructed.

  • We would require a copy of the planning permission for us to understand the VAT status of the project (if applicable)

  • House sales must be completed. (if applicable)

  • As a premium SieMatic partner, it is policy that we do not compete against any other SieMatic dealers.

  • A budget is compulsory for us to design for you.

  • An understanding of our project payment terms.

What is included as part of the complimentary design service?
  • Design consultation.

  • Design presentation - Including mood-board and design proposal for one area of the property.

  • Comprehensive quote with listed specification.

  • 1 x follow up meeting.

Please be aware that we do not release any drawings until project sign off.

What are your project payment terms?
  • 30% Deposit - All drawings are released at this stage with installation slot secured.

  • 30% Interim payment - Due  at the point of technical sign off or 8 weeks prior to agreed installation / supply date (earliest date applies)

  • 40% Final balance - Due 15 working days prior to confirmed installation date.

What is the average cost of a kitchen project?

Our kitchen projects typically start at around £35,000 for SieMatic and £40,000 for Darling Maeve, including installation for a full turn-key service, however the total cost can vary significantly based on the scale, complexity, and specific specifications of the project.

We are happy to provide a cost estimate prior to starting the design process, please get in touch for more information.

What are your lead times?

Our lead times typically start from 4 months for SieMatic and 6 months for Darling Maeve from the point of order, although the exact time-frame may vary based on the specific project specifications.

How long does installation take?

This varies depending on the scale and complexity of the project, but as a general guide between 3-5 weeks from start of installation to completion.

If you're living in your property whilst the kitchen project is underway, we can provide you with temporary cooking facilities to ease the pressure as we understand the work can be invasive on daily life.

Will structural, plumbing or electrical work be required for the project?

The need for structural, plumbing, or electrical work will depend on the specific design in relation to your existing space, our team will assess and discuss these requirements during your initial consultation.

We work on a dry-fit basis, meaning all building, first fix plumbing and electrical work will need to be completed before we start the kitchen installation. We can liaise directly with your trades to answer any queries relating to Grid Thirteen supplied products and services, providing the required information including service drawings.

Do you work with contractors, or will I need to find my own for the installation?

We offer installation as part of our service, working with several teams that are highly skilled, and well-versed in the intricacies of handling premium kitchen materials. 

Whilst we do not provide additional services such as plumbing and electrics as part of our installation service, we do have our black book of tradespeople to recommend, ensuring that your project is in the hands of trusted professionals.

Rest assured, we take ownership and provide a turnkey service, co-ordinating all associated trades and works, for elements provided by Grid Thirteen only.

Can you help with sourcing other elements such as flooring and lighting for my project?

We understand the importance of every detail in creating the perfect space. We offer our clients access to our exclusive black book of interior partners and skilled tradespeople. From bathrooms to flooring, hardware to internal doors, our highly recommended partner network can help you pull together all elements of your project.

If you're seeking a more personalized approach, including expert suggestions and mood boards, we provide a sourcing service, costed at an hourly rate of £115. This allows us to dedicate the time needed to curate a selection of flooring, lighting, and other elements that align with your vision and elevate the overall design of your project. 

Can I purchase materials and products independently, and still use your design & project co-ordination services?

We do not offer the option for clients to purchase materials and products independently, whilst using our design & co-ordination services.

To ensure the success of the project, we believe in maintaining full control throughout the project. Our team of qualified designers have extensive product knowledge, which they apply throughout the design and procurement processes. Taking ownership of all elements allows us to guarantee the quality of the products and compatibility with the proposed design.

Our priority is to deliver a seamless and well-coordinated experience that results in a well-executed final project.

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